Privacy Notice

Effective Date: September 2026

At Eurenbuao, operated by ByteWave Hongkong Limited, we take the protection of customer information and digital security seriously. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you browse our online store, make a purchase, or interact with products offered through our Everyday Kitchen, Kitchen Space, and Culinary Essentials collections.

1. Information We Collect
To operate our store, process purchases, and provide customer service, we may collect several categories of information:

  • Information You Provide: This may include your full name, billing address, delivery address, email address, telephone number, and other information entered when creating an account, completing checkout, or contacting customer support.
  • Payment and Transaction Information: Payments are processed through secure third-party payment providers that use industry-standard security measures and PCI-compliant systems. Eurenbuao does not intentionally store complete payment-card numbers or card security codes such as CVV information within its own internal databases.
  • Device and Usage Information: When you use our website, certain technical information may be collected automatically through cookies, pixels, and similar technologies. This information can include your IP address, browser type, device or operating system information, pages viewed, interactions with the website, and general browsing activity.

2. How We Use Personal Information
Information collected through our website may be used for legitimate business and operational purposes, including:

  • Order Processing and Delivery: To verify purchases, process transactions, coordinate fulfillment, arrange shipment, and provide order or tracking notifications.
  • Website and Service Improvement: To understand how visitors interact with our store and to improve product presentation, site performance, navigation, and the overall shopping experience.
  • Customer Communications: To send essential service messages relating to purchases, shipping, account activity, and customer support. Where permitted and where required consent has been obtained, we may also send promotional or marketing communications.
  • Security and Fraud Detection: To identify suspicious activity, reduce fraudulent transactions, protect our customers, and maintain the security and integrity of our online systems.

3. Information Security Measures

  • Encrypted Connections: Information transmitted between your browser and our website is protected through SSL/TLS encryption or comparable secure communication technologies.
  • Limited Access: Access to personal information is restricted to personnel and service providers who require that information for legitimate operational purposes and who are subject to appropriate confidentiality obligations.
  • Payment Security Standards: Payment transactions are processed through payment providers operating under applicable PCI-DSS requirements designed to reduce the risk of unauthorized access to payment information.

4. Service Providers and Third-Party Disclosures
Eurenbuao does not sell, rent, or lease personal information to unrelated third parties in exchange for direct monetary compensation. We may, however, disclose information to carefully selected service providers where necessary to operate our business, including providers involved in website hosting, payment processing, order fulfillment, shipping, analytics, advertising, and marketing services.

Our website may also use third-party advertising and analytics technologies to evaluate website performance, understand customer activity, and deliver relevant promotional content. These providers maintain their own privacy practices, which can be reviewed through the following resources:

  • AppLovin (Axon): May be used for advertising delivery, attribution, and marketing measurement (AppLovin Privacy Policy).
  • Meta Platforms: May be used for social media integrations, advertising measurement, audience analysis, and promotional activities (Meta Privacy Policy).
  • Google: May be used for analytics, search visibility, website measurement, advertising, and related digital services (Google Privacy Policy).

5. Cookies and Similar Technologies
Our online store may use essential, analytical, functional, and marketing cookies to support website functionality and improve the customer experience. These technologies may be used to:

  • Remember products placed in your shopping cart or preserve certain browsing preferences between visits.
  • Measure website traffic and visitor interactions through Shopify and related analytics technologies.
  • Support personalized advertising, remarketing, or product recommendations through advertising platforms such as AppLovin and other authorized partners.

You may manage, restrict, or disable cookies through your browser or device settings. Please note that blocking certain cookies may affect checkout, cart functionality, saved preferences, or other features of the Eurenbuao website.

6. Children's Privacy
Eurenbuao is intended for adult consumers and is not designed to knowingly collect personal information from children under the age of 13. If we become aware that information from a child under 13 has been collected unintentionally, we will take reasonable steps to remove the information from our systems as appropriate.

7. California Online Privacy Protection Act (CalOPPA)
In connection with applicable California privacy requirements:

  • Visitors may generally browse publicly available portions of our online catalog without creating an account or completing a transaction.
  • A link to this Privacy Policy is made available through our website, including through an accessible location such as the site footer.
  • Where technically supported by our website and applicable systems, we may recognize browser-based privacy preferences such as "Do Not Track" or similar privacy control signals.

8. Rights of EEA Residents
If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), subject to applicable legal requirements and exceptions. These rights may include requesting access to your personal information, correction of inaccurate data, deletion, restriction of processing, portability of certain information, or objection to particular processing activities.

To submit a privacy-related request, please contact support@eurenbuao.com. We may need to verify your identity before completing certain requests.

9. California Privacy Rights (CCPA/CPRA)
California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to request information concerning the categories of personal information collected, used, disclosed, sold, or shared during the applicable reporting period.

Although Eurenbuao does not sell personal information in exchange for direct monetary payment, certain disclosures to advertising or marketing partners—including information used for targeted or cross-context behavioral advertising—may qualify as a "sale" or "sharing" under California privacy law. Eligible California consumers may have the right to opt out of such activity.

Privacy requests or opt-out inquiries may be submitted to support@eurenbuao.com.

10. Response to Data Security Incidents
If a confirmed security incident results in unauthorized access to customer information, Eurenbuao will investigate the event and take appropriate remedial measures. Where notification is legally required, affected individuals will be informed in accordance with applicable laws and regulatory deadlines. Where appropriate, we may also publish relevant security information through our website.

11. Marketing Email Compliance
Marketing communications sent by Eurenbuao are intended to comply with applicable commercial email requirements, including relevant provisions of the CAN-SPAM Act. In particular:

  • Email subject lines and sender information will be presented in a manner that accurately reflects the nature of the communication.
  • Promotional emails will include a reasonably clear mechanism allowing recipients to unsubscribe from future marketing communications.
  • Valid unsubscribe requests will be processed in accordance with applicable legal requirements.

Please note that opting out of promotional emails does not prevent us from sending essential transactional communications relating to purchases, payment, shipping, account activity, or customer service.

12. Privacy Contact Information
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance concerning your personal information, you may contact us using the details below:

  • Brand / Store: Eurenbuao
  • Operating Company: ByteWave Hongkong Limited
  • Registered Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
  • Customer Support & Privacy Email: support@eurenbuao.com
  • Telephone: +1 (878) 290-5650