Terms of Purchase
Effective Date: September 2026
Thank you for shopping with Eurenbuao. Our store offers a thoughtfully selected range of kitchen products across three collections: Everyday Kitchen, Kitchen Space, and Culinary Essentials, created to support practical cooking, preparation, and kitchen organization.
The following Billing & Payment Terms establish the conditions applicable to purchases and payment transactions made through our online store. By placing an order and submitting payment, you acknowledge and agree to these provisions, together with the terms described in our Privacy Policy and Terms of Service. Please review this information carefully before completing your purchase.
1. Customer Eligibility & Purchase Authorization
By placing an order through Eurenbuao, you confirm that you are at least 18 years of age and legally capable of entering into a binding purchase agreement. You are also responsible for ensuring that any kitchen products ordered from our store may be legally purchased and imported into the destination jurisdiction.
To maintain appropriate customer service, transaction security, and internal compliance procedures, communications between customers and our support team may be retained or documented where permitted by applicable law.
2. Payment Information & Data Protection
We take reasonable measures to protect payment-related information and personal details in accordance with the practices described in our Privacy Policy. By completing a transaction through our website, you acknowledge and accept the applicable procedures for collecting, processing, and protecting information associated with your purchase.
As our business, technology, and security practices develop, we may revise our privacy and information-handling procedures when necessary. Any continued use of our services following an applicable update constitutes acceptance of the revised practices.
3. Order Review, Acceptance & Cancellation
Submitting an order does not create an unconditional obligation for Eurenbuao to accept or fulfill the transaction. We may review, delay, restrict, or cancel an order when circumstances require, including situations involving inventory limitations, suspected unauthorized activity, payment concerns, system errors, or inaccurate product pricing.
In certain circumstances, additional information or verification may be requested before an order is released for fulfillment. If we cancel an order after payment has been authorized or received, the applicable amount will be returned to the original payment method, subject to the processing procedures of the relevant payment provider.
Product prices, descriptions, specifications, availability, and promotional offers may also be corrected or updated when necessary without advance notice.
4. Product Images, Dimensions & Manufacturing Variations
We make reasonable efforts to present product photographs, colors, measurements, and other specifications as accurately as possible. However, minor differences may occur due to individual screen settings, lighting conditions, photography, measurement methods, or normal manufacturing tolerances.
Such minor variations do not necessarily indicate a product defect. If an item received materially differs from the information presented on its product page, customers should follow the applicable return or resolution procedure provided by Eurenbuao.
We recommend reviewing the complete product description, specifications, dimensions, and applicable purchasing information before submitting an order.
5. Technical Errors & Incorrect Pricing
Although we take steps to maintain accurate website information, technical problems, database issues, or other system errors may occasionally result in an incorrect product price or purchasing condition being displayed.
If an order is submitted using a price that is clearly incorrect due to a technical or administrative error, Eurenbuao may cancel the affected transaction. Where this occurs, we will notify the customer of the issue and arrange a refund of the applicable amount to the original payment method.
We reserve the right to correct pricing, product information, and other website inaccuracies whenever such errors are identified.
6. Product Availability & Estimated Delivery
Availability information shown on our website represents the latest inventory information available to us at the time of listing but should not be regarded as an absolute guarantee of stock.
After successful payment confirmation, orders are processed for fulfillment as promptly as reasonably possible. Standard international delivery may require up to 30 calendar days after payment has been successfully cleared, depending on the destination and shipping conditions.
Actual delivery periods may be affected by circumstances outside our reasonable control, including carrier congestion, severe weather, customs procedures, transportation interruptions, or broader supply-chain conditions.
If an item becomes unavailable before fulfillment is completed, we may contact you regarding the affected product and adjust or refund the corresponding portion of the order as appropriate.
7. International Orders & Import Requirements
Customers purchasing kitchen products for delivery outside the seller's operating jurisdiction acknowledge that international orders may be subject to additional requirements or limitations. Depending on the destination, the following circumstances may apply:
- Manufacturer warranties or product support arrangements may differ from those available in the customer's location.
- Local customer service or after-sales resources may not be available in every destination.
- Product instructions, care information, safety information, and specifications may be provided primarily in English.
- Products, labels, packaging, or documentation may not be designed to satisfy every local regulatory or labeling requirement.
- Customers are responsible for determining whether the selected kitchen products are suitable for use and lawful importation in their destination.
Important Notice: The customer is responsible for confirming that the products ordered from Eurenbuao can legally be imported into the destination country or region and comply with applicable local requirements.
8. Customs Charges, Taxes & Import Costs
The amount displayed during checkout covers the applicable product and shipping charges identified at the time of purchase unless otherwise stated. Additional costs imposed after shipment, including customs duties, import taxes, Value-Added Tax (VAT), brokerage charges, or other border-related fees, may be assessed by the destination authorities or local service providers.
Where such charges apply, they are the responsibility of the customer as the importer or recipient of the shipment. Eurenbuao does not control the amount, timing, or assessment of these government or third-party charges.
9. Governing Terms & Business Information
These Billing & Payment Terms form part of the conditions governing purchases made through the Eurenbuao online store. They should be read together with our Privacy Policy, Terms of Service, and other applicable store policies.
The online store is operated by:
- Brand Name: Eurenbuao
- Operating Company: ByteWave Hongkong Limited
- Business Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Support: If you have questions concerning payment terms, an existing order, transaction details, or other purchasing matters, our customer service team is available to assist.
- Email: support@eurenbuao.com
- Telephone: +1 (878) 290-5650
- Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)