Return Policy
Effective Date: September 2026
At Eurenbuao, we aim to provide dependable kitchen products and practical culinary accessories through our Everyday Kitchen, Kitchen Space, and Culinary Essentials collections. If you experience a problem with an order, please contact our customer support team at support@eurenbuao.com. To help us review your request efficiently, include your Order ID and the email address used during checkout.
1. Final Sale and Change-of-Mind Returns
Orders placed through our online store are generally considered final once the purchase has been completed. We do not accept returns or exchanges solely because a customer changes their mind, no longer wants the item, or prefers a different style, variation, or product.
Exceptions may apply where an item arrives damaged, contains a confirmed manufacturing defect, or differs from the product that was ordered due to a fulfillment error.
2. Damaged, Defective, or Incorrect Products
We inspect and prepare products before shipment; however, if your order arrives damaged, defective, incomplete, or incorrect, please examine the package promptly after delivery and contact us within 7 calendar days from the delivery date.
To submit a claim for review, please email support@eurenbuao.com and provide the following information:
- Your Order ID or order reference number together with the email address associated with the purchase.
- A clear description of the issue, including the nature of the damage, defect, missing component, or fulfillment error.
- Clear photographs or video footage showing the affected product and the issue being reported.
Each claim is assessed individually by our customer service and quality review team. If the claim is approved after verification, Eurenbuao may provide an appropriate remedy in the form of a replacement at no additional charge, a partial refund, or a full refund, depending on the circumstances of the case.
3. Refund Processing Time
If a refund is approved as the resolution, the relevant amount will be returned to the original payment method used for the transaction. Refund processing generally takes approximately 7–12 business days. The exact time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
4. Exchange and Replacement Conditions
Eurenbuao does not provide discretionary exchanges for alternative sizes, colors, styles, collections, or other product preferences. Replacements are available only where the original product is confirmed to be damaged, defective, incorrect, or otherwise eligible under an approved claim.
5. Unauthorized Returns
Please do not send any product back to a company address, warehouse, fulfillment center, or other location unless you have first received written authorization and return instructions from our customer support team.
Packages returned without prior approval may be refused or rejected upon arrival. Eurenbuao does not assume responsibility for unauthorized return shipments and cannot guarantee any refund, replacement, reimbursement, or other compensation for products sent back without our written consent.
6. Customer Support and Claim Assistance
If you have questions regarding this policy or need to report an eligible order issue, please contact us using the information below. Providing your Order ID and the email address associated with your order will allow us to identify your purchase and review your request more efficiently.
Brand / Store: Eurenbuao
Company: ByteWave Hongkong Limited
Email: support@eurenbuao.com
Phone: +1 (878) 290-5650
Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong