Shipping Policy

Last Updated: September 2026

Thank you for shopping with Eurenbuao. This Shipping Policy explains how we process, dispatch, deliver, and track orders placed through our store, including products featured in our Everyday Kitchen, Kitchen Space, and Culinary Essentials collections. Please review the information below to understand the delivery procedures and responsibilities associated with your purchase.

1. Order Preparation and Dispatch
Before shipment, each order is reviewed and securely packed to help ensure that your kitchen products are ready for transportation. Our standard handling period is approximately 1–3 business days before an order is transferred to the shipping carrier. Orders submitted on weekends or public holidays will begin processing on the next available business day.

2. Shipping Fee and Estimated Transit Time
Eurenbuao offers international delivery for a fixed shipping charge of $5.99 USD per order. After an order has been dispatched, the estimated international delivery period is generally 10–20 business days. Actual transit times may vary according to the destination country or region, customs procedures, and the performance of local postal or courier services.

3. Delays Outside Our Control
Although we work to keep deliveries within the estimated timeframe, certain circumstances may affect transportation after a parcel has entered the carrier network. Examples include customs examinations, extreme weather conditions, regional transportation disruptions, unusually high parcel volumes, or other events beyond our reasonable control. Such circumstances may result in additional delivery time.

4. Tracking Your Shipment
Once your order has been handed over for shipment, we will send a dispatch confirmation to the email address associated with your purchase. This message will include the relevant tracking information. Shipment progress may be checked through international tracking services such as 17TRACK or through the applicable carrier's tracking system. Please allow approximately 24–72 hours after dispatch for the carrier's tracking database to display the first scan or updated shipment information.

5. Orders Shipped in Separate Packages
Where an order contains several products, individual items may be fulfilled from different warehouse locations depending on stock availability. To avoid unnecessarily delaying the entire order, these products may be sent in separate parcels. When this occurs, each shipment may have its own tracking number and may arrive on a different date.

6. Order or Address Changes
Requests to correct a shipping address or modify the products included in an order must be submitted within 12 hours of purchase. Please contact support@eurenbuao.com as soon as possible and use "Urgent: Order Amendment" as the email subject. Your message should include the Order ID, the email address used when placing the order, and a clear description of the requested change.

We will make reasonable efforts to accommodate requests received within this period. However, once warehouse processing or fulfillment has started, we cannot guarantee that an order can be changed, redirected, or stopped before shipment.

7. Failed Delivery and Unclaimed Parcels
If a carrier is unable to complete delivery, the recipient may receive a notice containing instructions for another delivery attempt or collection from a nearby postal facility or depot. The customer is responsible for following the carrier's instructions and arranging collection or redelivery when required.

Eurenbuao is not financially responsible for parcels that are lost, abandoned, refused, or returned to the sender because the customer supplied an incorrect or incomplete delivery address or failed to collect the shipment within the carrier's permitted collection period.

8. Tracking Information That Has Not Updated

• Recent Tracking Activity: If the latest carrier scan was recorded within the previous 7 days, the parcel should generally be regarded as continuing through the normal transportation process.
• No Update for More Than 7 Days: If tracking information has remained unchanged for more than 7 consecutive days, please contact support@eurenbuao.com and provide your Order ID and relevant purchase details. Our customer support team can then initiate an inquiry with the applicable shipping provider.

9. Lost Shipments and Parcels Marked as Delivered

• Confirmed Loss During Transit: If an official carrier investigation confirms that a parcel was lost while in transit, Eurenbuao will provide a replacement shipment at no additional product or shipping cost to the customer.
• Carrier-Confirmed Delivery: Our delivery responsibility is considered fulfilled when the shipping carrier officially records the parcel as "Delivered." Refunds or replacement shipments are not provided for parcels reported as stolen, misplaced, or otherwise missing after the carrier has confirmed successful delivery.

10. International Fulfillment Network
To support efficient international distribution, orders may be processed through fulfillment facilities located in North America, Europe, Australia, or through logistics facilities located near our manufacturing partners. The warehouse used for a particular order may depend on product availability, inventory allocation, and the destination of the shipment.

11. Important Shipping Conditions

• All stated processing and delivery periods are estimates provided for general guidance and do not constitute guaranteed or contractually fixed arrival dates.
• For international shipments, the purchaser is considered the importer of record and is responsible for any applicable customs duties, import charges, Value-Added Tax (VAT), clearance fees, or similar charges imposed by authorities in the destination country or region.
• Customers are responsible for entering complete and accurate shipping information when completing checkout.
• Risk associated with the physical shipment passes to the purchaser once the carrier has confirmed that delivery has been completed.

Shipping Support
If you have questions about order processing, shipping status, tracking, or any other delivery-related matter, please contact us using the details below. Including your Order ID and the email address associated with your purchase will help us locate your order and respond more efficiently.

Brand / Store: Eurenbuao
Company: ByteWave Hongkong Limited
Email: support@eurenbuao.com
Phone: +1 (878) 290-5650
Address: Unit 1021, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong